Book With Confidence
Book your next cruise with confidence when you choose The Cruise Line as your luxury cruise agent.
For your peace of mind, we have compiled details of all of the leading cruise line's cancellation policies. Applicable for new bookings, many operators have now relaxed their policies to account for cancellations at short notice. This means, that should you wish to book a cruise for 2020, you will benefit from a higher level of protection should your plans change.
We will be updating this page regularly over the coming months, following the latest developments and communications from our cruise partners.
If you would like further information regarding your upcoming cruise holiday, or if you would like to speak to us about booking a future sailing, please call our Voyage Consultants on 0800 008 6677.
To give you peace of mind when booking your next cruise, you can take advantage of Azamara’s ‘Book With Confidence’ policy. This means you will have the option to cancel any cruise between now and 31st July 2020 up to 48 hours before sailing, and receive a 100% Future Cruise Credit, which you can use for Azamara sailings departing up until 31st December 2021.
When you book a Celebrity cruise departing before 7th July 2020, you will be covered by Celebrity Cruises’ new Cruise With Confidence cancellation policy. This means that you can change the date of your cruise up to 48 hours before departing, or receive a future cruise credit which you can use on any voyage departing before 31st December 2021.
For your peace of mind, Crystal Cruises has relaxed its cancellation policy. You can now cancel any 2020 ocean, yacht or river cruise up to 7 days before departure and receive a 100% Future Cruise Credit, which is redeemable on any sailing departing up until the end of 2022.
In addition to this, Crystal has a new reduced deposit policy for all bookings on Crystal Serenity and Crystal Symphony, which is as follows:
- $100 per person for voyages of up to 13 nights
- $200 per person for voyages of 14-21 nights
- $500 per person for voyages longer than 22 nights
Book any Cunard voyage after 31st August 2020, and you can take advantage of Cunard's new flexible transfer policy. Guests who pay the Cunard Fare or Early Saver will be able to transfer their booking to any Cunard voyage that is currently on sale free of charge. This is subject to notice being given to Cunard before the balance due date.
Book any 2020 cruise before the 5th May and Fred Olsen will give you the option of cancelling your booking, or moving it to another departure in 2020, free of charge. A minimum of two weeks notice must be given before any changes can be made.
Book your cruise with confidence, courtesy of Holland America’s new cancellation guarantee. You can now cancel any cruise departing before 31st July 2020 with just 48 hours notice or cancel any voyage between 1st August 2020 and 15th October 2020 with at least 30 days notice. In both instances, you will receive a 100% Future Cruise Credit, which can be redeemed on sailings departing before 31st December 2020.
Book any P&O cruise sailing after 1st September 2020, you can take advantage of P&O's new flexible transfer policy. Guests who pay the Select Price or Early Saver fare will be able to transfer their booking to any P&O Cruises voyage that is currently on sale free of charge. This is subject to notice being given prior to the balance due date.
To ensure you feel confident about booking a voyage, Oceania Cruises have introduced the 'Travellers Assurance Programme'. Available for new bookings made before 30th April 2020 on sailings departing between now and the 30th September 2020, you will have the option of cancelling up to 48 hours before sailing and receive a 100% Future Cruise Credit. You can use your Future Cruise Credit for any new booking on a cruise departing within one year from issuance.
To ensure you feel confident about booking a voyage, Regent Seven Seas have introduced the 'Regent Reassurance' guarantee. Available on sailings departing between now and the 30th September 2020, you will have the option of cancelling up to 48 hours before departing and receive a 100% Future Cruise Credit (based on the cruise-only fare). You can use your Future Cruise Credit for any new booking on a cruise departing within one year from issuance.
Book your Saga cruise during March and you won’t have to worry about cancellation fees or charges. You’ll have the option of cancelling your cruise up to 14 days before you sail, applicable on any sailings departing between June and December 2020 aboard Spirit of Discovery and Spirit of Adventure.
Book any Seabourn voyage before 31st July 2020 and receive a 100% Future Cruise Credit if you decide to cancel up to 48 hours before sailing, courtesy of Seabourn's new 'Book With Confidence' guarantee. Alternatively, book a voyage departing between 1st August 2020 and 15th October 2020 and cancel no less than 30 days before sailing to receive a Future Cruise Credit. In both instances, the Future Cruise Credit can put towards any Seabourn cruise departing before the 31st December 2020.
Book any Silversea voyage before 31st May 2020 and receive a 100% Future Cruise Credit if you decide to cancel up to 48 hours before sailing, courtesy of Silversea's 'Cruise With Confidence' guarantee.
Alternatively, book a voyage departing between 1st June 2020 and 31st July 2020 and choose from the following options:
- Cancel 30 days before sailing and choose either a 100% cash refund or a 100% future cruise credit.
- Cancel between 30 and 2 days before sailing and receive a 100% Future Cruise Credit.
Should you decide to cancel your voyage one day before sailing, you will be subject to Silversea's 100% cancellation policy.
If you make a booking for a sailing departing between 1st August and 1st December 2020, you will have the option to cancel your booking up to 30 days before sailing and receive a 100% cash refund. Should you cancel within 29 days of sailing, the cancellation will amount to 100% of the booking value.
Future cruise credits are available on any voyage departing within two years from the date of issuance.
Book any Viking cruise before 30th April 2020 and take advantage of Viking’s new Risk-Free Guarantee. When covered by the guarantee, you will have the option of cancelling your sailing up to 24 hours before departure. Following notification to Viking, you will be reimbursed with a 100% Future Cruise Credit voucher which you can use on any sailing departing within 24 months of issue.
Windstar Cruises ‘Travel Assurance Booking Policy’ has been established to give you peace of mind when booking your next voyage. The policy provides you with the option to cancel any sailing before 31st December 2021 up to 15 days before departure with no penalty. You will then receive a 100% Future Cruise Credit which you can use on any Windstar cruise departing within a year of the credit being issued.