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Data Policy

Your booking with The Cruise Line

What data we collect and why:

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Information we collect may be 'sensitive personal data' (for example 'special requirements' information relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your consent.

Who we pass your data to

We may pass on your personal details to those companies or organisations that are required to know them in order that your cruise holiday or other service or product can be provided. For example, the shipping line, tour operator, airline, hotel or credit-card company. This may include the transfer of information outside the European Economic Area where data protection controls may not be different and/or not as strong as those in the United Kingdom.

When you make a booking or enter into a transaction with The Cruise Line Limited either as ‘agent’ or ‘principal’ you are consenting to our passing on such details. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: The Cruise Line

You are entitled to a copy of your information held by us.

If you would like to see this please ask us.[We may make a small charge for providing this to you].

How we use your data:

We may also use the information you provide us with for marketing purposes and to advise you of new services, products, promotions, special offers and/or other information which we think will interest you. We may use your data for our business management and operation and for monitoring, marketing and customer care purposes in order to achieve our aim to provide you with the highest standard of service and choice.

You have the opportunity to opt out of future mailings at time of initial request and at any time subsequent to that request, or by emailing info@cruiseline.co.uk

Travellers to the USA:

If you are travelling to or transiting (over 8 hours) through the US from the 4th October 2005, new US Government legislation (Advanced Passenger Information Scheme) requires that you provide the following information at check-in:

  • Address while in the USA (including post code)
  • First Name (as on passport)
  • Surname (as on passport)
  • Gender
  • Date of Birth
  • Nationality
  • Passport Number and Alien Resident Card (Green Card) if applicable
  • Country of issues of Passport and Alien Resident Card (Green Card) if applicable

Clients who are backpacking or on a fly-drive holiday must also provide details of their intended destination. Those connecting to flights outside the US, or boarding cruise ships, are also required to supply details of their plans.

We recommend that you check in earlier than usual, to allow for processing of information by the airlines check in desk staff.

For further information regarding the data we collection, please call one of our Cruise Experts on 0800 008 6677.