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Customer Testimonials

 

The Cruise Line has built its reputation on not only offering some of the best cruise deals with some of the world’s finest cruise lines, but also on our outstanding attention to detail and exceptionally high level of customer service. We believe that our ‘above and beyond’ approach to all our customers’ needs is what makes us one of Europe’s premier cruise agencies and that our personal, friendly service is the main reason so many people come back to make future bookings with us time and time again.

Here is what some of our most recent clients have been saying about our Cruise Experts:

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mr. C

 

Loved our first ever cruise! Cruise Line - Silversea lived up to over our expectation and less 'stuffy' than we thought

 

Mr. A

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mrs. D

 

No problems - you always come up trumps with everything - keep doing it!

 

Mr. M

 

We were very pleased with the way your company handled our booking and the flights & cruise went without a hitch - thanks to you

 

Mr. H

 

Zoe - thanks for securing such a luxurious suite for us on Celebrity Millennium at short notice

 

Mr. D

 

We had a really lovely holiday and would most certainly recommend Cruise Line to friends

 

Mrs. F

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

If you would like more information on The Cruise Line or the cruises that we offer, please call one of our Cruise Experts on 0800 008 6677.


Product Review

Britannia is a beautiful ship the cost of the holiday was acceptable but we did have less onboard spend than last year even though it was basically the same cruise and date!

Customer Experience

Excellent

The girls in the office were just so helpful and as we are not very computer literate they were more than happy to send to us the relevant paperwork and tickets, nothing was too much trouble. We booked our cruise with you last year and did not hesitate to rebook again this year. We hope to have ano...

Mr Firth in Dorset

Product Review

Splendid Ship wonderful staff and great itinerary

Customer Experience

5 Star Service

The service was certainly 5Star. The communication was fantastic and nothing was too much trouble

Mr Peplow in Portland Dorset

Product Review

Competitive pricing is key.

Customer Experience

Ask and you will receive..........

Excellent personal service - future purchases will depend on attractive purchase prices.

Mr Hatter

Product Review

Excellent cruise ship with high standard customer service by crew who know your by name very soon. Convenient, small, pleasant size groups on excursions, no queuing as on big cruise ships. Very pleasant and relaxed/laid back environment on board and excellent cuisine! Freshest food on a cruise ship ever(compared to big ships at Costa or MSC)!
We were in French Polynesia on honeymoon, but the only ones in their 20s/30s.
Bare in mind this route is most popular with retired people but the atmosphere is very open, interested (in destination/culture) and very relaxed! We did not mind at ...

Customer Experience

Absolutely reliable & personal service

Best cruise line travelers agency we ever had!

We received our travel documents very quickly via post after booking (1 day after!).

Amazing that the cruise line booked us into the hotel 2 nights earlier for peace of mind. We have previously missed a cruise ship because we only had...

Trusted Customer

Product Review

Their smaller ships are now 20 years old and the cabins show it and are small for this class. However, the public areas are good.

Customer Experience

Usual caring service.

We are long-time clients and have often recommended them.

Trusted Customer

Product Review

We did have problems with the shower room which were reported. Unfortunately, the leak from the shower cubical was never fixed so we had to mop the floor of the room up every time we used the shower. This was due to the plastic strip which should prevent water from leaving the cubical area being worn and not fitting properly. The hair dryer was fitted in the shower room which meant my wife had to use electrical equipment while standing on a damp or wet floor. Not a good advertisement for the Royal Crown....

Customer Experience

Willing and helpful

The staff appeared to be genuinely willing to help and assist. The tour leader and assistant we have met before and they always give the impression that their main intention is to give the best ingredients for the holiday.

Mr Matthews

Product Review

A perfect smaller ship to cruise on

Customer Experience

Friendy professional service

aLWAYS A FRIENDLY PROFESSIONAL SERVICE. Also the staff really do want to help and share their broad knowledge on the ships etc.

Mr Bunnett in London

Product Review

Seabourn Sojourn was sublime
Service was incredible
Staff second to none
Faultless

Customer Experience

Always excellent service from Bev Hobbs

Always prompt reliable
Excellent value for money

Mr Allen in Leigh on sea

Product Review

We have tried numerous other cruise lines but none equal the quality and service found on an Oceania ship

Customer Experience

Personal, trouble free service and attention to detail

I have used The Cruise Line since 2010 and they have repeatedly met and exceeded my expectation in all cases. Since my first experience I have enjoyed 18 cruises and they have made sure each adventure was an enjoyable experience ensuring at all times I had the best possible deal.

Mr Miles in Chichester

Product Review

A wonderful experience throughout, amazing scenery.

Customer Experience

Very professional, friendly and helpful. Any queries were dealt with promptly.

Mrs Clayton

Product Review

10th cruise and excellent

Customer Experience

Efficient and friendly

Trusted Customer

Product Review

Excellent cruise line Windstar.

Customer Experience

We booked from Australia and the web chat was excellent.
Also Louise Moore was extremely helpful and assisted us with a few problems we had along the way e.g.. not knowing how to scan the documents and she also very kindly waited until my wife's new passport was through before sending off the ...

Mr Parker

Product Review

An excellent cruise but overall not quite as good as Marina in February of this year.

Customer Experience

Excellent outfit

Pleasant efficient people to work with. no crticism

Dr Rees in Hassocks

Product Review

They are not as good as they say they are.

Customer Experience

They were helpful and provided what we required.

Trusted Customer

Product Review

First river cruise could not have been better, however ocean cruising to distant, remote, and filthy places seems more interesting!
Given that, I would be surprised if any other river cruise line could possibly have done a better job. Six stars to Crystal!

Customer Experience

My favorite travel agent from here in New York!

Beverly Hobbs has repeatedly given my wife and I, as well as friends here in the USA, extraordinary care, professional service, and dependable results. All of the support staff has been exemplary in every instance, and all have been extremely pleasant to work with from afar.
We think very high...

Mr Dixon in New York

Product Review

Favourite cruise line, used many times before.

Customer Experience

Excellent service from Lynne as always. Two more cruises booked for 2018, speaks for itself!

Mrs Blyth

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