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Customer Testimonials

 

The Cruise Line has built its reputation on not only offering some of the best cruise deals with some of the world’s finest cruise lines, but also on our outstanding attention to detail and exceptionally high level of customer service. We believe that our ‘above and beyond’ approach to all our customers’ needs is what makes us one of Europe’s premier cruise agencies and that our personal, friendly service is the main reason so many people come back to make future bookings with us time and time again.

Here is what some of our most recent clients have been saying about our Cruise Experts:

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mr. C

 

Loved our first ever cruise! Cruise Line - Silversea lived up to over our expectation and less 'stuffy' than we thought

 

Mr. A

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mrs. D

 

No problems - you always come up trumps with everything - keep doing it!

 

Mr. M

 

We were very pleased with the way your company handled our booking and the flights & cruise went without a hitch - thanks to you

 

Mr. H

 

Zoe - thanks for securing such a luxurious suite for us on Celebrity Millennium at short notice

 

Mr. D

 

We had a really lovely holiday and would most certainly recommend Cruise Line to friends

 

Mrs. F

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

If you would like more information on The Cruise Line or the cruises that we offer, please call one of our Cruise Experts on 0800 008 6677.


Product Review

Not too many people on the ship; just right...

Customer Experience

Very good, very efficient and helpful

Trusted Customer

Product Review

Delighted with all aspects of this cruise company, it was our first cruise with them, it compared favourably with Regent.

Customer Experience

Delighted with the service from Gavin and The Cruiseline.

The contact with Gavin at all times was a pleasure he was so helpful and reassuring throughout the process. His attention to detail was as ever, was excellent.

Trusted Customer

Product Review

As a dedicated seabourn passenger, I'm used to seeing the same staff and building a rapport with them. All the experienced staff are being leached to the new big ships to the detriment of the smaller ship. Odyssey is now little more than a training ship

Customer Experience

friendly reliable service

great personal service from Lynne Burt, great attention to detail, always a pleasure to deal with

Mr Irving in Gemozac France

Product Review

Excellent service throughout

Customer Experience

Excellent

Trusted Customer

Product Review

Great fun! Wished we were on for another night or two!

Customer Experience

So much better than Six Star and any other agency I have ever tried. So knowlegable and professional with unparallelled service from Gavin.

Trusted Customer

Product Review

Fantastic ship. Now been on her twice and look forward to another cruise!

Customer Experience

Helpful, efficient & knowledgable

I have been using The Cruise Line for a number of years. They are always very helpful, return calls efficiently and know what our individual needs are.

Trusted Customer

Product Review

Basically fine; food in the Main Dining Room not great so we ate mainly in the speciality restaurants which were fine.

Customer Experience

Highly recommended

Everytnimg! My cruises run like clockwork.

Mr Tucker

Product Review

Our fifth cruise on Europa 2 and everything about our times spent on this wonderful ship will live long in our memories.

Customer Experience

Yes, I would and have recommended to others.
Service excellent.

Mr Wilson

Product Review

Oustanding service and dining experience

Customer Experience

First class, helpful service

Trusted Customer

Product Review

Excellent ship, it was a back to back cruise, enjoyed the transatlantic section more than the 8 days in the Med (2 section).

Customer Experience

Mandy was very professional and gave first class service. She got us a good price, we would more than happy to book with her again.

Mrs Croker

Product Review

We prefer a smaller ship the Quest was good .

Customer Experience

Paul Andrews and his colleagues are alway so helpful and very pleasant to do business with. We will definitely be using them again

Mrs Turner

Product Review

The ship was clean, well staffed and service was always attentive

Customer Experience

They were quick to answer any questions.

Cruise Line were very efficient.

Trusted Customer

Product Review

Amazing! Loved every minute. Never crowded, never had to queue for anything. Highly attentive staff but discreet. Fantastic food and service. Beautiful ship. Everything ran smoothly and efficiently. Excellent tours included.

Customer Experience

Efficiency throughout.

The service was efficient and personal throughout. No question was too trivial for CruiseLine to answer. The booking process was straightforward, communication was excellent and everything was so well organised for us.

Trusted Customer

Product Review

Some of the excursions were disappointing especially the snorkelling when there were no fish and all were expensive.

Customer Experience

Very helpful as this was our first cruise.

Mrs Wicks

Product Review

Have cruised with them for 20 + years, still family owned and still a good product

Customer Experience

Book with confidence

They are very knowledgeable in the World of Cruising and have access to all the top cruise lines as agents - book with confidence you will enjoy the journey

Mr Smythe in UK

Product Review

First class small ship with spacious, comfortable suites, friendly and highly professional staff and excellent meals with imaginative menus throughout.

Customer Experience

Excellent communication before and after booking, plus pre and post cruise courtesy calls.

Mr Gane

Product Review

Seabourn was very good but perhaps not as impressive as on our four previous cruises with them.

Customer Experience

Excellent service

Excellent service all round, but particularly from Paul Andrews. We can’t rate him too highly. He has the best manner - friendly, helpful, knowledgeable and goes the extra mile. He is reliable and always is a pleasure to talk with. He has a very good memory and makes dealing with him a pleasure...

Mrs Pacey in Cambridgeshire

Product Review

Booked our favourite cuise company and as usual Cruise Line were very efficient

Customer Experience

Excellent Service

As always the service is excellent. They are always happy to help and advise.

Trusted Customer

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