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Terms and Conditions

General information

The following information is extremely important and could have financial and legal implications if ignored. The Cruise Line Ltd cannot be held responsible for any clients who disregard information, specifically that relating to visas and cancellations. Should you be unclear on any points, please contact us immediately. E&OE

1. Financial Protection
The Cruise Line Ltd is a member of ABTA (F9490) and an ATOL holder (5902). As a member of ABTA, we abide by their code of conduct guaranteeing you a high level of service. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking

For more information, please visit www.abta.com

When you buy an ATOL protected air holiday package and/or flights from us, you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's License number 5920. Where your fly/cruise booking is provided by another ATOL operator, that operator will be regarded as the Principle and your booking will be protected under that operator's ATOL. In the unlikely event of our/their insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us/them for an advance booking. For further information visit the ATOL website at www.atol.org.uk

The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

2. Booking
When you confirm a booking verbally or otherwise, it immediately becomes subject to the relevant supplier's Terms & Conditions and by confirming your booking you agree to be bound by them. You should ensure you are fully aware of them as they form the basis of your contract with the supplier. The Terms & Conditions are often legally binding and non-negotiable and as such, The Cruise Line Ltd strongly recommends you read them thoroughly. Should you require additional copies please call us on 0800 008 6677. Once you have made a booking we will send you our confirmation invoice. It is essential that you read it carefully and check that all the passenger details, accommodation arrangements and other details are correct. Unless you contact us within 48 hours of the issue of the invoice (7 days if overseas) we will assume that you have accepted the information therein as correct. Please note that an administration fee may be applied for any changes made after this period.

3. Price and Payment
When confirming a booking, you will be asked to pay a deposit which is usually non-refundable, or the full balance if your booking is made within the operator's balance due date period. If paying a deposit only, your balance due date will be shown on your confirmation invoice. This date is set in advance of the operator's to allow us adequate time to process your funds. Should you fail to settle your account by the due date shown, we reserve the right to cancel your booking at Loss of Deposit in order to limit our liability to our suppliers. Any refundable deposit amount will be returned to you on receipt from the supplier. It is your responsibility to ensure your balance is paid on time. Failure to do so may result in charges being applied by the supplier and/or The Cruise Line Ltd for which you will be liable. When paying your balance separately to the deposit, a 2% handling fee will be applied if paying with a credit card. This is necessary to cover the additional costs incurred by us to accept these payments. We encourage our clients to settle their accounts by debit card, cheque or direct bank transfer to avoid this additional fee. Any discounts offered by the supplier shall be applied per the supplier's Terms & Conditions. Any discounts offered by The Cruise Line Ltd will be applied at our discretion.

4. Surcharges and Price revision
It is occasionally necessary for our suppliers to issue surcharges for fuel, taxes and exchange rate fluctuations. Any surcharges will be passed on to the client per package tour regulations and ABTA's guidelines. In addition, The Cruise Line Ltd reserves the right to revise prices upwards or downwards as may be necessary from time to time. Should the revision constitute a significant change (usually an increase above 10%) then the client will be given the option to withdraw from the contract without loss. Any price revision will be conducted within the applicable regulations and issued with a full explanation. Our suppliers occasionally reduce holiday prices for sales and marketing reasons. While they are sometimes willing to offer these revised prices to existing clients, they are not obliged to do so and reserve the right to maintain the price you agreed at the time of booking.

5. Cancellation and Amendments by the client
Should you wish to cancel or amend your booking, please be aware that charges will apply per the supplier's UK Terms & Conditions (please note these may differ from the brochure). Cancellation and amendment fees are non-negotiable and can be as high as 100% depending on the supplier and when you make the change. We will always make you aware of any charges before they are applied. Any request to cancel a booking must be made in writing. The Cruise Line Ltd does not generally apply an administration charge for cancellations or alterations but reserves the right to do so at our discretion.

6. Cancellation by the Supplier/Operator.
In the event that your holiday is cancelled or amended by the supplier, the compensation or refunds offered may differ greatly and we would therefore refer you to the supplier's own Terms & Conditions. All cases should be dealt in accordance with packaging regulations or other relevant laws. The Cruise Line Ltd is committed to assisting you where possible in the unlikely event of cancellation by the supplier. We will ensure that any refunds due back to you are made without undue delay.

7. Insurance
It is strongly recommended that you obtain suitable insurance cover for your holiday. Many suppliers require proof of insurance prior to dispatch of tickets. Where this is the case we will advise you accordingly. Please visit our website www.cruiseline.co.uk for information on insurers we recommend or call our administration department on 0800 008 6677 (option 2).

8. Passports & Visas
It is your responsibility to ensure that your passport is valid for travel and that you have obtained any visas that may be required for your holiday. Neither The Cruise Line Ltd nor the supplier can accept any responsibility if you are unable to travel because you have not complied with any passport, visa or immigration requirements. If your passport is due to expire less than 6 months from the return date of your holiday, you will be required to renew it and provide updated details before you travel. Some countries have very strict entry requirements and it is your responsibility to comply with them. Please call our administration department if you are unsure of any entry or visa requirements, however, as these requirements can change at short notice, we cannot offer any guarantees as to the reliability of any information provided. It is strongly advised that you contact any relevant Embassies to obtain up to date information.

8. Health
You must make us aware of any existing medical condition that could require special consideration, prior to confirming your booking. Many suppliers will require you to sign a medical declaration confirming that you are fit to travel. We would advise you to speak to your GP should you require any information on health requirements in the countries you are travelling to as we are unable to offer any qualified advice on medical issues. Any requests for mobility assistance will be considered individually by the supplier and provided at its discretion.

9. Complaints
We will always strive to provide you with the highest level of service, however, if you need to make a complaint against a service offered to you by our company, please do so in writing and mark it for the attention of ‘Customer Services'. We will acknowledge your letter immediately and let you know when to expect a full reply or contact from one of our senior staff. Should you wish to raise a complaint against a service provided by one of our suppliers, please call a member of our administration staff who will usually take up the complaint on your behalf. It is sometimes necessary for these complaints to be dealt with directly and we will advise you if this is the case. As an ABTA member, we abide by their code of conduct. For more information visit www.abta.com

10. Privacy and Data Protection
Any information we receive from you will be kept private and will only be passed on to third parties where: you have agreed to the information being used in this way, it is required by the supplier to confirm your booking, it is required by customs or immigration agencies in the countries you are travelling to or it is required by law. Please contact us for details of our Data Protection Policy.

Website Usage Terms and Conditions:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

The term ‘The Cruise Line Ltd' or ‘us' or ‘we' refers to the owner of the website whose registered office is Cruise Line House, 109-111 High Street, Hurstpierpoint, West Sussex, BN6 9PU. Our company registration number is 2752960 and is registered in the United Kingdom. The term ‘you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose unless stated otherwise. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Prices are per person and are accurate as per brochure at the time of publication.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, all written copy, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
• By entering any personal data on this website, you agree to The Cruise Line LTD and it's partners using that data for marketing and customer service purposes. We will not share this information with any third party unless this is something you have agreed to.
• The Cruise Line website uses cookies to enhance your online journey. Cookies are small information that are small files that are used to store information on your computer. They are used to inform a website about your preferences and page view history which enables us to offer you a more personalised service when you re-visit us. We do not share this information with any third party company for the purpose of data-collection of database construction.