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Customer Testimonials

 

The Cruise Line has built its reputation on not only offering some of the best cruise deals with some of the world’s finest cruise lines, but also on our outstanding attention to detail and exceptionally high level of customer service. We believe that our ‘above and beyond’ approach to all our customers’ needs is what makes us one of Europe’s premier cruise agencies and that our personal, friendly service is the main reason so many people come back to make future bookings with us time and time again.

Here is what some of our most recent clients have been saying about our Cruise Experts:

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mr. C

 

Loved our first ever cruise! Cruise Line - Silversea lived up to over our expectation and less 'stuffy' than we thought

 

Mr. A

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mrs. D

 

No problems - you always come up trumps with everything - keep doing it!

 

Mr. M

 

We were very pleased with the way your company handled our booking and the flights & cruise went without a hitch - thanks to you

 

Mr. H

 

Zoe - thanks for securing such a luxurious suite for us on Celebrity Millennium at short notice

 

Mr. D

 

We had a really lovely holiday and would most certainly recommend Cruise Line to friends

 

Mrs. F

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

If you would like more information on The Cruise Line or the cruises that we offer, please call one of our Cruise Experts on 0800 008 6677.


Product Review

We found Windstar Sea Breeze to be very dated although the cabin was a very good size the shower over the bath with a shower curtain
was not particularly good. Entertainment consisted of two duo's of which Mardi Gras were the best but unfortunately most guests had disappeared by 10.00 p.m. very poor atmosphere. The crew were excellent and the food served was also good, The trips were expensive and poor value for money....

Customer Experience

Excellent service by The Cruise Line Ltd

We booked with Paul Andrews who was excellent throughout.

Mrs Bateman

Product Review

This is the second trip on the Silversea Explorer and we were exceedingly happy with the trips we have done with Silversea

Customer Experience

Great proactive company

Cruise line have done a great job for us, we pre booked a cruise and by the time we were home they have contacted us with more details.

Trusted Customer

Product Review

This was my first ever cruise - I would definitely go on another Siverseas experience!

Customer Experience

I dealt with Beverley Hobbs- she was great and so helpful and efficient in ...

I dealt with Beverley Hobbs- she was great and so helpful and efficient in all my dealings with her .

Mrs Sutton in Maidenhead

Product Review

Overall it was a lovely holiday on a delightful small cruise ship. The service was very good and attentive apart from the main dining room where they appeared to be short of staff. The only other issue was the reservation of sun loungers early in the morning which then remained unused for large portions of the day....

Customer Experience

Good service

Very efficient, effective and personable as usual.

Mr White

Product Review

Odyssey not as good as 12 months ago.

Customer Experience

Good service by The Cruise Line Ltd

Seabourn cruise -15 days- Barbados to Fort Lauderdale

Mr Coates

Product Review

The best of the luxury cruise lines.

Customer Experience

Customer focused service everytime!

Another excellent Cruise organised by Beverley at the Cruise Line. Knowledgeable advice, customer focused service and cost effective arrangements characterise this Travel Agency.
I will use this Customer agency again.

Mr Barnett in Wiltshire

Product Review

The tours were expensive (but then we are used to an inclusive package).

Drinks packages also quite expensive

Customer Experience

Excellent service by The Cruise Line Ltd

Good advice as always, as a regular traveller with you.

Mr Ritchie in Berkhamsted

Product Review

It was excellent, the ship, the food, the staff just couldn't do enough for us.

Customer Experience

Our dream holiday

Beverley was excellent kept us updated all the way through the whole process.

Mr Wright

Product Review

Brilliant - boat and crew were both exceptional

Customer Experience

Good

Gavin was very helpful and honest in his descriptions

Prof. Wikeley

Product Review

a few very minor irritations, otherwise excellent

Customer Experience

Excellent service by The Cruise Line Ltd

lynne is excellent

Dr Fay in guildford

Product Review

Not the Best (too many sea days )But still excellent Food and Service were outstanding !!

Customer Experience

5 Star service Nothing to much trouble for you best sales rep Beverley who ...

5 Star service Nothing to much trouble for you best sales rep Beverley who goes the extra mile for a very difficult customer.

Mr Britz

Product Review

Very comfortable ship with excellent food and servixe

Customer Experience

Excellent service by The Cruise Line Ltd

1st Class customer service

Mr Coles

Product Review

Oceania is a very good cruise line, fourth time with them

Customer Experience

Good service by The Cruise Line Ltd

Good follow thro' with cruise company. Went like clockwork

Mr Powell

Product Review

We usually book onboard the ship and then The Cruise Line take over the booking. On a few occasions when we have not booked onboard they have handled our requests promptly and professionally

Customer Experience

Great Service, professional

As always, excellent service. Mandy is always helpful and willing to go that extra mile. I have been dealing with this company for several tears now and everyone I gave had contact with has been professional and helpful. You always feel your business is appreciated.

Trusted Customer

Product Review

Silver seas could do better

Customer Experience

Best Customer Service

Great support from Beverley and staff

Mr Rogers

Product Review

The ship is much better after 6 months in service. A marked improvement over the Inaugural cruise.

Customer Experience

Easy to deal with !

The ladies I deal with are both curteous and professional and I have no problems dealing with any of the staff at The Cruise Line.

Mr Walmsley in Ascot

Product Review

Wonderful cruise. All that we hoped for, and more.

Customer Experience

Excellent service by The Cruise Line Ltd

Always excellent service. Beverley is first-rate.

Lady Crewe

Product Review

The cruise was excellent but joining the cruise was a very unpleasant experience. We were met after landing at Dubai prior to immigration and the process meant that we ended up in very long queues and delayed going through passport. The process of getting us on to the bus and then checking in was really really slow and badly planned. Too many people at the same time. Suffice to say this will steer me away from similar processes for Celebrity cruises. Without this bad experience I would have rated the cruise 5 stars....

Customer Experience

Very confident to continue to use the service for future bookings.

The service and communication is excellent, responses to enquiries are quickly received. Prices are ver competitive.

Mr Nelson in Balloch

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