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Customer Testimonials

 

The Cruise Line has built its reputation on not only offering some of the best cruise deals with some of the world’s finest cruise lines, but also on our outstanding attention to detail and exceptionally high level of customer service. We believe that our ‘above and beyond’ approach to all our customers’ needs is what makes us one of Europe’s premier cruise agencies and that our personal, friendly service is the main reason so many people come back to make future bookings with us time and time again.

Here is what some of our most recent clients have been saying about our Cruise Experts:

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mr. C

 

Loved our first ever cruise! Cruise Line - Silversea lived up to over our expectation and less 'stuffy' than we thought

 

Mr. A

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mrs. D

 

No problems - you always come up trumps with everything - keep doing it!

 

Mr. M

 

We were very pleased with the way your company handled our booking and the flights & cruise went without a hitch - thanks to you

 

Mr. H

 

Zoe - thanks for securing such a luxurious suite for us on Celebrity Millennium at short notice

 

Mr. D

 

We had a really lovely holiday and would most certainly recommend Cruise Line to friends

 

Mrs. F

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

If you would like more information on The Cruise Line or the cruises that we offer, please call one of our Cruise Experts on 0800 008 6677.


Product Review

Services on board were excellent

Customer Experience

Service we received was excellent and our Cruise consultant Beverley Hobbs was very helpful and extremely efficient., made the booking exceptionally easy.

Mr Yates in Jersey. C.i.

Product Review

Good cruise thanks to the Cruise Line for sorting

Customer Experience

Great company to deal with

Excellent customer service

Trusted Customer

Product Review

very few minor points against (lack of GF understanding and avaliblity)

Customer Experience

Quick to respond with the right answers and competitive

Mr Corke

Product Review

I would rate our cabin as poor but in every other respect everything promised was provided very satisfactorily.

Customer Experience

Very willing to help though somehow I ended up dealing directly with Noble Caledonia.

Mr Singleton in Glasgow

Product Review

Sailed on many Regent ships and have always foiund them to be 5 star, if not six.

Customer Experience

Very professional service

I deal with just one person at the Cruise Line, that is Paul Andrews. Over the years we have got to know each other well. I think this helps, and certainly makes booking cruises more enjoyable. I have never had to complain in any way about the service I have received, and continue to receive.

Mr Richards

Product Review

Superb service - nothing is too much trouble for the passenger. Loved the luxury and being well looked after. Have started saving for the next Cunard cruise!

Customer Experience

Excellent Service

Found the perfect deck and cabin for a poor sailor on a cruise! Booking simple, everything went like clockwork.

Mrs Parry in London

Product Review

Staf were friendly and efficient. Catering was of a high standard.

Customer Experience

Friendly and efficient

Friendly and efficient. Some basic things could ave been better handled such as baggage allowance on flight and details of drinks package.

Mr Hartwell

Product Review

From booking the cruise, the whole process went smoothly. Information about the ship, ports of call, and the landed holding day were first rate. Arriving at Dover to embark, was a smooth professional experience.the crew were welcoming and helpful.
The cabin well situated and comfortable. All facilities were 5 star. Entertainment was a good level. The tours at the ports were interesting and worth the cost. Arriving home,disembarking an easy process. The holiday was well worth the purchase....

Customer Experience

Five star experience.

From the first enquirey ,to returning from the cruise the service was excellent.
Everyone was professional and approachable. Always very knowledgeable and helpful. They ensured that everything was completed, and all ran smoothly.

Miss Johnson

Product Review

They are an excellent cruise company, efficient, friendly and great to have an inclusive package with drinks included.

Customer Experience

Staff were very efficient and friendly. The whole booking service was so simple and I was impressed by a call to wish us a great holiday before we left. Then on return another call to ask how everything had gone. Very impressive.

Mr Divers in London

Product Review

Different ports of call daily is tiring in the extreme. I would not cruise the Med again with ports on a daily basis, especially 2 tours in excess of 10 hours each back to back.

Customer Experience

A friendly and professional company to deal with

Everything is professionally attended too. Specific questions are answered promptly and their prcices are more ofter than not competitive.

Mr Walmsley in Ascot, Berkshire

Product Review

A very well designed and furbished ship with excellent service from the friendly management and staff.
Just a pity that the shore side sales/ admin of Silversea can't meet the same standards.

Customer Experience

Excellent servise.

Service response from our designated consultant, Chris Haws, has been excellent.
This together with her wide knowledge of the cruise industry makes our dealings hassle free.

Mr Osborn

Product Review

Excellent service throughout

Customer Experience

Brilliant from first phone call right through to being back home.

Brilliant

Mr Lane in Southampton

Product Review

Interesting trip and good tours. Unfortunately a lot of old people aboard and not much style.

Customer Experience

Good personal service

Good personal service to my particular preferences.

Mr Webb in Dublin

Product Review

We like azamara for us it's like a home from home we feel comfortable on thier ships

Customer Experience

The cruise lines service is the best, who ever answers the phone will deal with you enquiry in an efficient and cheerful way.

Mr Barrett

Product Review

We have already booked a cruise with Amawaterways next year.

Customer Experience

The whole experience was great, the ffod was lovely and the staff very attentive and helpful

Mrs Collard

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