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Customer Testimonials

 

The Cruise Line has built its reputation on not only offering some of the best cruise deals with some of the world’s finest cruise lines, but also on our outstanding attention to detail and exceptionally high level of customer service. We believe that our ‘above and beyond’ approach to all our customers’ needs is what makes us one of Europe’s premier cruise agencies and that our personal, friendly service is the main reason so many people come back to make future bookings with us time and time again.

Here is what some of our most recent clients have been saying about our Cruise Experts:

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mr. C

 

Loved our first ever cruise! Cruise Line - Silversea lived up to over our expectation and less 'stuffy' than we thought

 

Mr. A

 

We were particularly pleased with the assistance we received from Chris and Gareth

 

Mrs. D

 

No problems - you always come up trumps with everything - keep doing it!

 

Mr. M

 

We were very pleased with the way your company handled our booking and the flights & cruise went without a hitch - thanks to you

 

Mr. H

 

Zoe - thanks for securing such a luxurious suite for us on Celebrity Millennium at short notice

 

Mr. D

 

We had a really lovely holiday and would most certainly recommend Cruise Line to friends

 

Mrs. F

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

 

We have always dealt with Sarah Weatherall who we have found very efficient & friendly

 

Mr. M

If you would like more information on The Cruise Line or the cruises that we offer, please call one of our Cruise Experts on 0800 008 6677.


Product Review

This rates as one of the best vacations to date. Nothing to fault.

Customer Experience

EXCELLENT SERVICE

First Class Service

Trusted Customer

Product Review

Excellent cruise on our favourite small cruise ship

Customer Experience

Excellent cruise booking agents

As always Lynne Burt handled our booking on "Nautica" Shanghai to Bangkok 7-27 March 2017 expertly with excellent communications.
We have already made our next Oceania bookings through Lynne for mid 2018..

Mr McDonald

Product Review

Loved the Coral Princess
Staff were amazing plus everything else.

Customer Experience

Panama Canel Cruise

Excellent service very well planned by your representative. He did an excellent job.

Trusted Customer

Product Review

Our fourth cruise on Europa 2, Hong Kong to Singapore, and every day a sheer delight.

Customer Experience

Always an excellent service from a very knowledgeable staff.

Mr Wilson in Maldon, Essex

Product Review

Silversea is an excellent product and value for money

Customer Experience

Their service is efficient and informed

Mrs Noble in Bath

Product Review

outstanding - could not fault - excellent service, always helpful, lovely surroundings.

Customer Experience

Rio to Sydney on the Queen Victoria

Excellent and personal service, highly efficient and informative, superb support and follow up from Gavin Murray.

Trusted Customer

Product Review

They do what they say they will do, on plan, on price,on time and customer fully involved at every stage

Customer Experience

Super- will use them again for my cruise requirements

They do what they say they will do, on plan, on price,on time and with the customer always involved at every stage.

Mr Brown

Product Review

Excellent ship but our suite was far forward and noisy when docking and leaving port

Customer Experience

Very good service and good follow up after cruise

Mr Smith

Product Review

Great ship, crew and expedition team. Great experience

Customer Experience

All arrangements worked perfectly. Very efficient and helpful staff

Mr Boyd

Product Review

The ship was wonderful but the customer service wasn't very good

Customer Experience

excellent service would use The Cruise Line again

The customer service was excellent and particularly Beverly who organised everything for us

Trusted Customer

Product Review

We found Windstar Sea Breeze to be very dated although the cabin was a very good size the shower over the bath with a shower curtain
was not particularly good. Entertainment consisted of two duo's of which Mardi Gras were the best but unfortunately most guests had disappeared by 10.00 p.m. very poor atmosphere. The crew were excellent and the food served was also good, The trips were expensive and poor value for money....

Customer Experience

Excellent service by The Cruise Line Ltd

We booked with Paul Andrews who was excellent throughout.

Mrs Bateman

Product Review

This is the second trip on the Silversea Explorer and we were exceedingly happy with the trips we have done with Silversea

Customer Experience

Great proactive company

Cruise line have done a great job for us, we pre booked a cruise and by the time we were home they have contacted us with more details.

Trusted Customer

Product Review

This was my first ever cruise - I would definitely go on another Siverseas experience!

Customer Experience

I dealt with Beverley Hobbs- she was great and so helpful and efficient in ...

I dealt with Beverley Hobbs- she was great and so helpful and efficient in all my dealings with her .

Mrs Sutton in Maidenhead

Product Review

Overall it was a lovely holiday on a delightful small cruise ship. The service was very good and attentive apart from the main dining room where they appeared to be short of staff. The only other issue was the reservation of sun loungers early in the morning which then remained unused for large portions of the day....

Customer Experience

Good service

Very efficient, effective and personable as usual.

Mr White

Product Review

Odyssey not as good as 12 months ago.

Customer Experience

Good service by The Cruise Line Ltd

Seabourn cruise -15 days- Barbados to Fort Lauderdale

Mr Coates

Product Review

The best of the luxury cruise lines.

Customer Experience

Customer focused service everytime!

Another excellent Cruise organised by Beverley at the Cruise Line. Knowledgeable advice, customer focused service and cost effective arrangements characterise this Travel Agency.
I will use this Customer agency again.

Mr Barnett in Wiltshire

Product Review

The tours were expensive (but then we are used to an inclusive package).

Drinks packages also quite expensive

Customer Experience

Excellent service by The Cruise Line Ltd

Good advice as always, as a regular traveller with you.

Mr Ritchie in Berkhamsted

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